CmnLn Elec Exch: Draft

[Scott Fullerton <sfullerton@glhec.org>]

Draft of message for CommonLine members.  Please review and respond with any 
suggestions.

This bulletin describes two important changes to the procedures outlined in the 
CommonLine Reference Manual (pp 9-5, 9-6) for establishing new CompuServe 
Business Accounts (CBA's).  Please review the following and notify your 
customer service workers of the changes.

As a result of their recent restructuring after acquiring CompuServe, America 
OnLine (AOL) has made two minor changes to the procedures for obtaining an 
account to use their mail services.

1) Automated Fax System Discontinued.
The automated fax system as described in the manual on page 9-5 has been 
discontinued.   This service allowed applicants to request application forms 
using a touch-tone phone.  AOL has not announced any plans to resume this 
service.

2) New Telephone Numbers to Request Application Forms
The two numbers provided on page 9-5 ("Obtaining a CBA application") are no 
longer in service.   Instead, to request application forms, call (800) 
226-0928.

In every other respect the process for applying and the level of service should 
be the same.  Specifically, the application fee will still be waived for 
CommonLine participants.  They should follow the instructions outlined on page 
9-6 ("Completing the CBA Application") to qualify.

Please don't hesitate to contact me, Scott Fullerton of Great Lakes, Chair of 
CommonLine Electronic Exchange Subcommittee, at (608) 246-1779 or by e-mail at 
sfullerton@glhec.org, or Jon Kroehler of USA Group, Chair of CommonLine,  at 
317-595-7122 or by e-mail at jkroehle@usagroup.com, or Karen Haney of NCHELP, 
at (202) 822-2196 or by e-mail at khaney@nchelp.org with any questions.  If 
there is any concern about service, please let me know right away.  The 
management at AOL are eager to get this information to ensure quality Customer 
Service for CommonLine members.